Terms and conditions

Welcome to podosense.ca/boutique (hereinafter: the “Site”)

We kindly ask you to carefully read the following terms and conditions, they bind you with the Merchant, owner of the Site. In addition, you thereby accept the electronic mode of communication with the Merchant for all of your exchanges and that these meet all the requirements of written communication.

We reserve the sole discretion to refuse to serve you, to cancel an order, to close your account, to delete or modify the content of the Site or to cancel an order whether or not you have complied with these Terms and Conditions.

If you have any problems with an order, contact us as soon as possible at the following address: marketing@podosense.ca

PodoSensé (Hereafter: the “Merchant”)

  • 912 Montée Ste-Thérèse
  • Saint-Jérôme
  • Québec, J5L 2L1
  • Canada
  • 514-267-0236
  • marketing@podosense.ca

Confidentiality of personal information

Please see our privacy policy available at the bottom of our site to learn about the ways in which we collect, share and manage your personal information.

The products and services offered are intended to be sold to adults who have reached majority in your place of residence, i.e. 18 years of age in the province of Quebec. By using the Merchant’s Site, you represent and guarantee that you are of the age of majority in your place of residence.

Accuracy of information

We do everything in our power to ensure that all information published on our Site is error-free, but we cannot guarantee this fact. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise stated, prices are quoted in Canadian currency.

The products offered on our Site as well as the dates of offers, prices and availability, characteristics and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered due to a situation beyond our control We will then proceed to cancel the order and refund the sums paid in return, if this is the case.

Your only recourse in the event of non-conformity of the description of a product is to return it in its original packaging for refund, in accordance with the refund provisions which apply below.

Registration and password

You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and truthful information and to keep this information up to date at all times.

You agree to protect the confidentiality of your user name and password as well as access to your computer, so that no other person uses it. You are responsible for all transactions made in your account using this information. You must notify us immediately of any unauthorized use of your user name and password and any breach of security of which you become aware, and this within forty-eight (48) hours of becoming aware of such situation.


You have the possibility of registering comments and criticisms relating to the content of the Site. You are fully responsible for the comments you post, we are not responsible for them and you agree to indemnify the Merchant against any damage resulting from them.

It is prohibited to make comments on behalf of other people, to hide your identity or to make comments that are illegal, obscene, threatening, defamatory or infringing on the privacy or intellectual property of a person or constitute chain letters, mass mailings or spam.

We reserve the right, but have no obligation, to edit or remove comments without explanation, and assumes no responsibility for systematic review of any postings..

When you post a comment, you grant the Merchant the non-exclusive, royalty-free, perpetual and irrevocable right to use the name and the posted content, to reproduce, modify, adapt, publish, perform, translate, broadcast, communicate to the public and display it anywhere in the world and in any medium.

We ask that you post only one review per product, unless you want to add new information. You agree to only comment on the products that you have personally tried, maintaining a respectful tone at all times. Employees and competitors of distributors and manufacturers are prohibited from posting comments.

Applicable laws

These terms and conditions are governed by the laws of the province or state of Quebec or the country of Canada applicable thereto. In addition, any legal action against the Merchant must be brought before the judicial district in which the city of Saint-Jérôme is located.

Order errors

In the event that you believe that an error has occurred when placing an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following address: marketing@podosense.ca and telling us in sufficient detail what error has been made.

Delivery and returns

Unless you have chosen a specific carrier and a delivery time during the transaction for which additional charges may apply, the delivery method and the name of the carrier will be determined by the Merchant and our usual delivery times in our territory are established at 2 days, without guarantee during road works, weather conditions beyond our control.

We undertake to deliver your purchases to you within a reasonable time subject to the availability of the carriers used by the sender, who are solely responsible for the delivery of the products or services purchased. We generally use GLS or Freightcom. You must notify us if you cannot be present at the time of delivery. In the event that the carrier has to appear again at the delivery address, additional costs will be invoiced to you. In the event that you make a mistake in your address, city, postal code or telephone number and the package must be rerouted, additional costs may be billed to you.

Risk of loss and title to the purchased good or service passes to you when it is handed over to the carrier or if the goods cross an international border, such risk passes to you after customs clearance. We will not be responsible for package theft when you request to “leave the package at the door/on the balcony/behind the house”.

Cancellation, Exchange, Termination, Return, Exchange or Refund Policy

Cancellations of correct and error-free orders are not permitted.

Exchanges are not permitted.

Returns are not accepted unless there is a problem with the formulation and/or workmanship and/or defective container. All returns must be authorized by PodoSense in writing prior to acceptance.. A 25% administration and handling fee may be charged.

Disclaimer of Warranty

Subject to applicable laws, the merchant excludes all warranties or conditions, express or implied, as to the title, merchantability or fitness for a particular purpose of the products and services sold on the site. It also excludes any warranty or condition, express or implied, in the content, elements, products (including software) or other services included on the site or through them as well as on its servers and in electronic communications.

Limitation of Liability

The merchant shall not be liable for any direct or indirect damage resulting from the use or misuse of the site or for the purchase of goods on it, including, but not limited to, damages for loss of profit, use of data or other intangibles, even if the merchant has been warned of the possibility of such damages.


The copyrights and Trademarks contained in the information published on the Site are protected by the laws relating to intellectual property and are made available on the Site by the granting of a specific license in this regard..

In accordance with the laws relating to intellectual property in force, it is prohibited to use, display or exhibit any trademark, copyright or any other protected work accessible on the Site for any reason other than to proceed with the sale of these products and services without the right to grant sub-licences (sub-distributions) to third parties. The owners of the marks appearing on the Site retain all rights not expressly granted in these Terms and Conditions.

If you have reason to believe that violations of the terms and conditions have been committed or if your work has been copied or is exploited on our Site in a way that infringes your intellectual property rights, please notify us as soon as possible by sending us a message at the following address: marketing@podosense.ca indicating in sufficient detail the breach that has been committed.